This is the third servicer we have had this year, and I think they are truly incompetent. I don't know why our mortgage keeps getting sold, but it does, and each time it gets sold, the insurance gets messed up. We have our taxes and insurance paid through escrow so I don't have to deal with it a couple of times a year, and we get a lower interest rate by having the escrow account. Well, this time, even though all the funds were there and available to be paid, the new bank says they had the policy number and the amount but didn't know what company they were supposed to pay. Instead of calling us, they just sent a letter.
I spent about two and a half hours on the telephone with them and the insurance company the first week in December when I got a notice that our insurance hadn't been paid. They supposedly got it handled, with the rep at the mortgage company, the rep at the insurance company, and myself on the phone while the paperwork was completed. HOWEVER, instead of sending the payment to the correct address they were given in Southern California, they sent it to Cincinnati!
Yesterday I received notice from my insurance company that my policy has expired and hasn't been renewed. I called our agent, and said they had paid it the first part of December. He said they hadn't received the check. So after three calls to robophones, I finally got the right number to call and after a wait, spoke with a rep in the "insurance department" at the lender. She asked me why they'd sent it to Cincinnati. I told her I had no idea as at no time has our insurance ever been through a company in Cincinnati. She called someone there while I was on hold, and they also said they had no idea why the check had been sent there, it was an incorrect address and they had no idea where the check went.
To make a very long and frustrating story shorter, after about another hour and a half on the phones with various people, I've been told she will "monitor" the account and be sure it is handled by next Wednesday or Thursday and call me to let me know the outcome.
Nothing else other than the basics have happened today. AARGH!
Yesterday I did get my collar sewn, but nothing further. I hope to accomplish a bit more this evening for sure.
It's been a lovely day with a high of 62, and should be a low of about 44 tonight. I'm so pleased to live in an area where my Seasonal Affective Disorder is no longer an issue at all. It's a wonderful bonus to our move.
Hoping to have a much better day tomorrow with upbeat news!
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